The Windermere Hotel

Reservation Terms and Conditions

1. Any reservation and use of the facilities at the The Windermere Hotel shall be subject to the The Windermere Hotel Terms and Conditions of Residence which are accessible on www.thewindermerehotel.co.za
2. A payment gateway is operational on this Site. Therefore any credit card details supplied will be charged instantly, should the transaction be successful the reservation will be confirmed and the deposit posted onto your reservation.
3. All major credit cards will be accepted.
4. Charges and refunds will always be processed in South African Rands.
5. Credit cards are the only form of payment accepted.
6. The card used to make a reservation must be presented at time of check-in along with valid identification.
7. Payment in respect of other services rendered to The Windermere Hotel shall be payable by you on departure from the hotel.
8. Comments and queries with regard to payments should be e-mailed with full detail to the relevant hotel concerned with the booking.
9. You agree that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 (as amended) and that a binding agreement has been concluded between The Windermere Hotel and you in terms of which you authorise the The Windermere Hotel at which a reservation has been made to deduct from, or to debit, the credit card the amount owing for services rendered or to be rendered and that your written signature shall not be required for authorisation purposes.
10. By clicking the “Terms and conditions” button, you signify and accept all terms and conditions contained in this Site.
11. Rates on offer on this Site are only available in respect of online bookings.
12. Rates are subject to availability, possible fluctuations over special events or peak periods and are subject to review.
13. Rates indicated for a “double” are based on two persons sharing a room and are charged per person sharing per night unless otherwise stated.
14. Rates are for accommodation, are subject to a tourism levy (included in the rate), are inclusive of VAT, are nett and non-commissionable. An option is given to select Room Only rates or Bed and Breakfast Rates.
15. Should a bed and breakfast rate be booked and paid for online, the breakfast is applicable to the morning after the night’s accommodation. It is not transferable or refundable.
16. You will be charged for the accommodation for the original reservation that is processed online at the time of making the reservation. Any amendments or cancellation to the original reservation resulting in changes to your accommodation charge will be processed according to policies in section 2 below.
17. Guests will be required to produce a form of identification at time of check-in, acceptable forms of identification are South African Identity book or passport. A copy will be taken.
18. Bookings on this site can be processed without any form of payment or guarantee. It is important to note that rooms booked via this channel will be released at 4pm on day of arrival if a guest has not arrived at the hotel by this time. If you will be arriving after 4pm and want to guarantee your reservation, please make sure that you contact the hotel directly prior to the day of arrival to specially arrange this.
19. Same day bookings: A booking made on the same day of the arrival will take a mandatory 100% full prepayment. This booking will then be held all night as a guaranteed booking. Please see section 2 below for details pertaining to the cancellation, amendments and refunds regarding these payments.
20. 1GB free per guest, per device, per day.

The Windermere Hotel distinguishes two different periods with regard to refunds for cancellations and amended bookings determined as “peak periods” and “non-peak periods”

1. Peak Periods are as follows:
   1. Over Christmas and New Year.
   2. The Peak Period is for the last ten (10) days of December and the first seven (7) days of January each year. Should your booking be for this period in these hotels, please ensure that you pay as required or contact the hotel to ensure your deposit requirements are met.
2. Non-peak periods are those that fall out of the above peak periods. Should your booking span both a peak period and non-peak period, the peak period conditions will apply.
3. Non peak period: If a reservation is extended online the hotel will take payment in respect of the additional accommodation charges at the time of check-in.
4. Non peak period: If you reduce the number of nights stay and the arrival date is within 14 days of arrival, any refund that may be due will be processed at the time of check-out from the hotel.
5. Non peak period: If you reduce the number of nights stay and the arrival date is more than 14 days from arrival, the refund for the reduced number of nights will be processed by the hotel within 7 days of you informing the hotel and no additional penalties will be incurred. In such event you are required to e-mail the details of the change to the relevant hotel for processing, failing which your refund will not be processed and the initial payment processed will reflect on your account at the time of check-in.
6. Non peak period: Should you cancel your reservation prior to 12 midday on the day of arrival you will be refunded within 7 days of the cancellation process. Please ensure that you e-mail all required details to the respective hotel.
7. Non peak period: Should you cancel your reservation after 12 midday on the day of arrival you will be charged for the first night’s accommodation and the remainder nights will be refunded by the hotel within 7 days. Please ensure that you e-mail all required details to the respective hotel.
8. Non peak period: In the event of a “no show” you will be charged for the first night’s accommodation and the remainder nights will be refunded by the hotel within 7 days. Please ensure that you e-mail all required details to the respective hotel.
9. Peak period: Should you cancel your reservation within a two week period of your expected arrival date you will not be refunded.
10. Peak period: Should you cancel your reservation more than two weeks before your expected arrival date you will be refunded by the hotel within 7 days. Please ensure that you e-mail all required details to the respective hotel.
11. Peak period: Should you reduce the number of nights stay within a two week period of your expected arrival date you will not be refunded.
12. Peak period: Should you reduce the number of nights stay more than two weeks before your expected arrival date you will be refunded by the hotel on check-out. Please ensure that you e-mail all required details to the respective hotel.
13. Peak period: If you extend your original reservation online prior to your check-in, the hotel will take payment in respect of the additional accommodation charges at the time of check-in.
14. Should you cancel or amend your reservation that extends over both a peak and non-peak period the provisions of clause 2.6 and 2.7 will apply, with the necessary changes, to the non-peak period portion and the provisions of clauses 2.9 and 2.10 above will apply, with the necessary changes, to the peak period portion of your reservation.
15. If a transaction is authorised by the bank you will receive on screen confirmation of your reservation.
16. Should the transaction be declined by the bank, you will receive notification of this on screen and no reservation will be held for you at the hotel.
17. On confirmation of a reservation on screen, an e-mail will be generated and dispatched to you. The e-mail address provided by you will be used to send the confirmatory e-mail. It is advised that you print the confirmatory e-mail and present same to the hotel at time of check-in.